How to Guides
How to Overcome the Customer Service Language Barrier
Deploying a generative AI chatbot like Gleen AI is the fastest and most effective way to overcome language barriers in customer service.
Perspective
An Alternative to Clyde on Discord: Gleen AI
Discord has decided to shut down Clyde on Dec 1, 2023. Users of Clyde should turn to Gleen AI for online community support.
How to Guides
How Gleen AI Protects Your Brand
Many enterprises are wondering how a generative AI solution can protect their brand. As it turns out, Gleen AI protects brands in multiple ways.
How to Guides
How to Improve Customer Service Efficiency
Improving the customer service efficiency makes customers happier and streamlines your agents' time and effort. Here are 7 tips to maximize the efficiency of your CS team.
Perspective
The 3% Hallucination Fallacy
For an LLM, a 3% hallucination rate might sound great. But it's a complete fallacy.
How to Guides
How to Improve Response Time to Customers
Average First Response Time and Average Response Time are important customer service metrics. We'll show you how to calculate both and discuss 3 tips to improve response times.
