Gleen AI's INTERCOM integration
Delight Your Customers with Our Intercom Integration
Gleen AI works seamlessly with your Intercom instance to delight your customers.
Key Use Cases of Gleen AI’s intercom Integration
1. Support for Intercom’s Messenger
Automatic Responses in Intercom’s Messenger
Have Gleen AI provide generative AI responses within Intercom’s Messenger — just like a live agent might.
Intelligently Split Traffic
Split traffic between Gleen AI and live agents by time of day, day of week, or by a predetermined percentage of conversations.
2. Integration with Intercom’s Help Desk & Ticketing
Run Gleen AI Alone
Customers not using Intercom’s Messenger can use Gleen AI’s SDK to have Gleen AI interact with live customers on one or more sites.
Escalate & Create Tickets in Intercom
When Gleen AI is unable to resolve issues, Gleen AI can escalate the conversation to live agents and automatically create tickets in Intercom.
3. Automatic Knowledge Ingestion
Unify Fragmented Knowledge
Have Gleen AI ingest structured and unstructured knowledge, both from knowlege bases/FAQs and from prior responses in Intercom.
No Knowledge Preparation Necessary
No need to spend hours preparing the perfect knowledge base of snippets. Gleen AI can ingest your knowledge as is.
4. Helpful Links & Continuous Intelligence
Contextual Links
When possible, Gleen AI will provide your customers with helpful links to documentation, creating a better customer experience.
Continuous Intelligence
Gleen AI continuously collects feedback on responses, allowing you to track and improve inconsistencies or holes in your documentation and improve Gleen AI response quality.
