eCommerce
eCommerce, Supercharged
Designed to scale your online store and deliver flawless CX.
Customer Story Spotlight:
Puffy, America’s top luxury mattress retailer, transforms customer support with Gleen
Resolved over 65% of customer inquiries
Maintained a 90%+ customer satisfaction score with AI
Automated routine tasks, letting their team focus on meaningful customer interactions
By adding Gleen's AI-powered Smart FAQs and Guided Discovery, Puffy now delivers personalized shopping experiences that turn casual browsers into buyers.
Where AI delivers the most value for e-commerce retailers:
Immediate answers to most asked questions:
Whether it's "Can I exchange this item?" or "When will it be back in stock?", AI ensures no question goes unanswered, providing instant, accurate responses 24/7.
Effortless Order Management:
From item swaps and order updates to returns and address changes, AI handles it all smoothly, giving customers a seamless post-purchase experience.
All-in-One Shopping and Support:
With AI managing both customer support and shopping assistance, brands can deliver a consistent, personalized experience from start to finish—all while staying true to their brand voice.
Smart Troubleshooting:
AI resolves repetitive and complex issues on its own, but knows when to seamlessly pass customers to a human agent when needed—keeping the experience efficient and frustration-free.
Complicated, time-consuming setup and missing integrations? Never heard of it.
“Gleen AI is extraordinary...it was probably one of the best decisions we’ve ever made in the company”
Ricky Misas
Customer Support Manager
Gleen Works with Your Entire Ecommerce Stack
Customer support channels
Deliver instant, automated responses across all these channels:
Help Desks
Record every AI conversation, seamlessly transfer chats to human agents, and enable Agent Assist in:
Ecommerce Platforms
Ingest product catalogs, pricing, and provide real-time inventory and order lookups across:
Ecommerce Speciality Functions
Empower customers to self-serve in a range of e-commerce functions, including:
Fulfilment & Returns
SUBSCRIPTIONS
