Gleen AI's EMAIL integration
Respond to Customer Support Emails with Generative AI
Automatically respond to customer support emails with Gleen AI. Reduce response time. And delight your customers.
Key Benefits of Gleen AI’s Email Integration
1. Easy Integration & Configuration
Integration with Mail Server and Help Desk
Gleen AI integrates quickly and seamlessly with your mail server and all major help desk solutions. All emails come from your mail server, not Gleen.
Email Assist vs. Auto-Email Configurability
Configure Gleen AI to provide drafts of emails to live agents or have Gleen AI automatically respond to customers’ emails.
Time of Day/Day of Week Configurability
Use the time of day and day of the week to turn on automatic email responses.
2. Help Desk Remains System of Record
Inbound Emails Recorded in the Help Desk
All customer emails will be automatically recorded in your Help Desk solution.
Gleen AI Responses Recorded in Help Desk
All automatic Gleen AI responses will be automatically recorded in your Help Desk solution.
3. Smooth AI to Human Handoff
Auto-detect user intent to interact with a human
When a user asks to connect with a live agent, Gleen AI transfers the fully email thread to human agents.
Human agents continue to work with existing tools
Humans continue to write email responses and create tickets within your existing help desk solution. Gleen AI integrates with all major help desk solutions.
4. More Support Content
Longer Email Responses
Because of the asynchronous nature of email, Gleen AI’s email responses can be configured to provide more in-depth responses.
Links to Support Documents
Gleen AI email responses will include hyperlinks to relevant support documents in your help center or knowledge base.
5. Email Thread Context
Gleen AI understands the full context of all prior emails in the thread (both automated and manual), as though it were a live chat conversation. The next Gleen AI email response will always consider all prior emails in the thread.
