Gleen AI's Slack integrationElevate Your Slack Support with Generative AI
With Gleen AI's Slack integration, provide accurate and real-time support within your Slack instance. And delight your customers.
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Key Benefits of Gleen AI's Slack Integration
1. Easy Integration & Configuration
Effortless 1-Click Integration
Gleen AI comes as an off-the-shelf Slack App. Your Slack admin just needs to click once to add Gleen AI to your Slack instance.
Channel-by-Channel Configurability
Add Gleen AI to specific channels — or not. You have complete control over which channels Gleen AI should respond in.
Unlimited Channels
Have Gleen AI listen to any number of Slack channels. With our consumption-based pricing, you only pay for what you use (when Gleen AI actually responds).
2. Fast, Accurate Responses
Automatic, Accurate Responses
For channels that Gleen AI is activate in, Gleen AI will automatically start providing highly accurate responses based on your company-specific knowledge. No hallucination, even in Slack.
No Waiting
Gleen AI streams responses into Slack in real-time, word-by-word, so users can start reading responses immediately.
3. Relevant Citations & Continuous Feedback
Relevant Citations
Gleen AI can be configured to provide relevant links to provide more context behind answers, creating a better user experience.
Continuous Feedback
Customers interacting with Gleen AI can provide feedback on each response. That feedback can be used to improve response and knowledge base quality over time.
4. Seamless Escalation to Live Agents
Automatic Escalations
For questions that Gleen AI isn't able to answer, Gleen AI can automatically open a ticket in your help desk solution and escalate the entire conversation to a human agent.
Integrations with Leading Help Desks
Gleen AI can create tickets in all leading help desk solutions, including Intercom, ZenDesk, and FreshDesk. Or you can use Gleen Ticketing to escalate to live agents.
Create your generative AI chatbot now
Supercharge your Slack-based support with Gleen AI. Watch your average time to response shrink to almost nothing. And watch your CSAT ratings soar.
