Gleen AI's Slack integration
Elevate Your Slack Support with Generative AI
With Gleen AI’s Slack integration, provide accurate and real-time support within your Slack instance. And delight your customers.
Key Benefits of Gleen AI’s Slack Integration
1. Easy Integration & Configuration
Effortless 1-Click Integration
Gleen AI comes as an off-the-shelf Slack App. Your Slack admin just needs to click once to add Gleen AI to your Slack instance.
Channel-by-Channel Configurability
Add Gleen AI to specific channels — or not. You have complete control over which channels Gleen AI should respond in.
Unlimited Channels
Have Gleen AI listen to any number of Slack channels. With our consumption-based pricing, you only pay for what you use (when Gleen AI actually responds).
2. Fast, Accurate Responses
Automatic, Accurate Responses
For channels that Gleen AI is activate in, Gleen AI will automatically start providing highly accurate responses based on your company-specific knowledge. No hallucination, even in Slack.
No Waiting
Gleen AI streams responses into Slack in real-time, word-by-word, so users can start reading responses immediately.
3. Relevant Citations & Continuous Feedback
Relevant Citations
Gleen AI can be configured to provide relevant links to provide more context behind answers, creating a better user experience.
Continuous Feedback
Customers interacting with Gleen AI can provide feedback on each response. That feedback can be used to improve response and knowledge base quality over time.
4. Hand-Off to Live Agents & Help Desks
Escalate to Live Agents
Upon customer request, Gleen AI can automatically hand-off to a live agent and transfer the entire conversation to a live agent.
Seamless Help Desk Integration
Upon escalation to live agents, Gleen AI can create tickets in Intercom, ZenDesk, FreshDesk, Gleen Ticketing, or other leading help desk solutions.
