Gleen Terms of Service

Last updated: 04/04/2023

Welcome to Gleen, a comprehensive support solution designed for modern teams with communities on platforms like Discord, Telegram, and Twitter. Gleen, Gleen AI, Gleen, Gleen Support, Gleen Community Copilot, Gleen AI, Gleen Forums, and Gleen Ticketing are products operated by Helix3 Labs, Inc. ("us", "we", or "our"). We may introduce more products in the future under the Gleen umbrella. These Terms of Service ("Terms") apply to all our products and services.

Please read these Terms carefully before using the Gleen platform, website, products, or services (collectively, the "Services") operated by Helix3 Labs, Inc.

  1. Acceptance of Terms

    By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

  2. Registration and Account Security

    To access certain features of our Services, you and your users may be required to create an account. You must provide accurate and complete information and keep your account details updated. You are responsible for maintaining the security of your account and any activities that occur under your account.

  3. License Grant

    Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal or internal business use.

  4. Restrictions

    You agree not to:

    • a. Use the Services for any illegal or unauthorized purpose;
    • b. Modify, distribute, or reproduce the Services without our written consent;
    • c. Use any robot, spider, or other automatic device to access or use the Services;
    • d. Interfere with the proper functioning of the Services or any user's enjoyment of the Services.
  5. Novel Nature of Services

    Gleen provides innovative services, including but not limited to AI-generated content, translations, support for smart contracts, and blockchain-related features. As such, there may be instances where the Services do not function as expected or produce unintended results. You acknowledge and agree that Gleen is not responsible for any inaccuracies, incorrect answers, incorrect translations, security breaches of smart contracts, blockchain-related issues, or any other issues that may arise due to the novel nature of the Services.

  6. User Content and AI Content

    You are solely responsible for any content, including but not limited to, text, images, links, and blockchain data that you submit, post, or display on or through the Services ("User Content"). You represent and warrant that you have all necessary rights to use, share, and display the User Content.

    Our Services include an AI feature that generates content based on your documentation, blockchain data, and other input ("AI Content"). While we strive for accuracy, we cannot guarantee the correctness of AI Content. We are not responsible for any consequences resulting from your reliance on AI Content.

    By submitting or posting User Content or utilizing AI Content on or through the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, distribute, and display such content in any form, media, or technology now known or later developed. You acknowledge and agree that we own all rights to the AI Content, User Content, and blockchain data posted using Gleen, and we reserve the right to use the content in any way we deem fit.

  7. Intellectual Property

    All intellectual property rights in the Services, including but not limited to copyrights, trademarks, and trade secrets, belong to us or our licensors. You agree not to infringe upon our intellectual property rights or those of any third party.

  8. Termination

    We may terminate or suspend your access to the Services without prior notice if you violate these Terms. Upon termination, your right to use the Services will cease immediately.

  9. Disclaimer of Warranties

    The Services, including AI-generated content and blockchain-related features, are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from vulnerabilities.

  10. Limitation of Liability

    In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or other intangible losses, arising out of or in connection with your use of the Services or reliance on User Content or AI Content.

  11. Indemnification

    You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses, including reasonable attorneys' fees, arising from your use of the Services, your User Content, or your violation of these Terms.

  12. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

  13. Changes to Terms

    We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the updated Terms on our website. By continuing to use the Services after any changes become effective, you agree to be bound by the new Terms.

  14. Contact Information

    If you have any questions about these Terms, please contact us at

Helix3 Labs, Inc.
4900 Hopyard Road Suite 100
Pleasanton, California 94588
United States of America