Gleen AI's discord integration
Use Generative AI to Engage Your Discord Community
Have a big online community with too many unanswered questions? Gleen AI’s Discord integration is the perfect solution to help you engage with your community with fast and reliable answers.
Key Benefits of Gleen AI’s Discord Integration
1. Fast Integration & Configurability
Fast, 1-Click Integration
Gleen AI comes as a pre-packaged Discord AI Agent. Your Discord admin just needs to click once to add the Gleen AI Agent to your Discord server.
Add the AI agent to Specific Channels
You can add -- or not add -- the Gleen AI Agent to specific channels on your Discord server. The GleenAI Agent will only respond in the channels it’s been added to.
Consumption-Based Pricing
Gleen AI’s pricing is based on the customer conversations, not the number of Discord Servers or Channels. So you can add Gleen AI to multiple Discord servers & channels.
Real-Time, Accurate Answers
Respond Only to Questions
Gleen AI can be configured to respond only to questions in channels it’s been added to.
Real-Time Answers, No Hallucination
Gleen AI responds to questions in your Discord channels 24/7/365, using only your company-specific knowledge.
3. Help Links & Feedback Collection
Links to Documentation
For customers that need more in-depth answers, Gleen AI can be configured to provide links to relevant online documentation.
Feedback Collection
Gleen AI can collect feedback on each response. Customers can monitor the feedback and find inconsistent knowledge or areas where more knowledge is needed.
4. Hand-Off to Live Agents & Help Desks
Escalate to Live Agents
Upon customer request, Gleen AI can automatically hand-off to a live agent and transfer the entire conversation to a live agent.
Seamless Help Desk Integration
Upon escalation to live agents, Gleen AI can create tickets in Intercom, ZenDesk, FreshDesk, Gleen Ticketing, or other leading help desk solutions.
