Gleen AI's Freshdesk integrationDazzle Your Customers with Gleen AI's Freshdesk Integration
Already using Freshdesk and/or Freshchat? No Problem. Gleen AI works seamlessly with both to to dazzle your customers.
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Key Use Cases of Gleen AI's Freshdesk Integration
1. Support for Freshchat
Automatic Responses within Freshchat
Have Gleen AI provide generative AI responses within Freshchat in real time, just like a live agent would.
Intelligently Split Traffic
Split traffic between Gleen AI and live agents in Freshdesk by time of day, day of week, or by a fixed percentage of interactions.
2. Integration with Freshdesk
Run Gleen AI Alone
Customers not using Freshchat can use Gleen AI's SDK to have Gleen AI interact with live customers on one or more sites.
Escalate & Create Tickets in Freshdesk
When Gleen AI is unable to resolve issues, Gleen AI can escalate the conversation to live agents and automatically create tickets in Freshdesk.
3. Automatic Knowledge Ingestion
Gather Decentralized Knowledge
Have Gleen AI ingest knowledge, both from centralized knowlege bases/FAQs and from prior responses in Freshdesk and Freshchat.
No Preparation Necessary
No need to prepare the perfect knowledge base of snippets. Gleen AI can ingest your knowledge as is.
4. Contextual Links & Real-Time Intelligence
Contextual Links
Gleen AI provides your customers with links to documentation, creating a better customer experience.
Real-Time Intelligence
Gleen AI collects feedback on responses and pinpoints exactly where in the documentation answers came from. As a result, you can find and improve inconsistencies/holes in your documentation and improve the response quality of Gleen AI.
Create your generative AI chatbot now
Supercharge your FreshDesk-based support with Gleen AI. Watch your average time to response shrink to almost nothing. And watch your CSAT ratings soar.
