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Have Gleen AI provide generative AI responses within Freshchat in real time, just like a live agent would.
Split traffic between Gleen AI and live agents in Freshdesk by time of day, day of week, or by a fixed percentage of interactions.
Customers not using Freshchat can use Gleen AI's SDK to have Gleen AI interact with live customers on one or more sites.
When Gleen AI is unable to resolve issues, Gleen AI can escalate the conversation to live agents and automatically create tickets in Freshdesk.
Have Gleen AI ingest knowledge, both from centralized knowlege bases/FAQs and from prior responses in Freshdesk and Freshchat.
No need to prepare the perfect knowledge base of snippets. Gleen AI can ingest your knowledge as is.
Gleen AI provides your customers with links to documentation, creating a better customer experience.
Gleen AI collects feedback on responses and pinpoints exactly where in the documentation answers came from. As a result, you can find and improve inconsistencies/holes in your documentation and improve the response quality of Gleen AI.