Gleen AI's Freshdesk integrationDazzle Your Customers with Gleen AI's Freshdesk Integration

Already using Freshdesk and/or Freshchat? No Problem. Gleen AI works seamlessly with both to to dazzle your customers.

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Gleen AI's Freshdesk integration

Key Use Cases of Gleen AI's Freshdesk Integration

1. Support for Freshchat

Automatic Responses within Freshchat

Have Gleen AI provide generative AI responses within Freshchat in real time, just like a live agent would.

Intelligently Split Traffic

Split traffic between Gleen AI and live agents in Freshdesk by time of day, day of week, or by a fixed percentage of interactions.

Support for Freshchat

2. Integration with Freshdesk

Run Gleen AI Alone

Customers not using Freshchat can use Gleen AI's SDK to have Gleen AI interact with live customers on one or more sites.

Escalate & Create Tickets in Freshdesk

When Gleen AI is unable to resolve issues, Gleen AI can escalate the conversation to live agents and automatically create tickets in Freshdesk.

Integration with Freshdesk

3. Automatic Knowledge Ingestion

Gather Decentralized Knowledge

Have Gleen AI ingest knowledge, both from centralized knowlege bases/FAQs and from prior responses in Freshdesk and Freshchat.

No Preparation Necessary

No need to prepare the perfect knowledge base of snippets. Gleen AI can ingest your knowledge as is.

Automatic knowledge ingestion

4. Contextual Links & Real-Time Intelligence

Contextual Links

Gleen AI provides your customers with links to documentation, creating a better customer experience.

Real-Time Intelligence

Gleen AI collects feedback on responses and pinpoints exactly where in the documentation answers came from. As a result, you can find and improve inconsistencies/holes in your documentation and improve the response quality of Gleen AI.

Contextual links and real-time intelligence

Create your generative AI chatbot now

Supercharge your FreshDesk-based support with Gleen AI. Watch your average time to response shrink to almost nothing. And watch your CSAT ratings soar.