Gleen AI's FRESHDESK integration
Transform Freshdesk into a Powerhouse with Gleen
Using Freshdesk or Freshchat? Great news! Gleen AI seamlessly integrates with both, resolving over 70% of inquiries while improving CSAT.
Unlock 10x more value in Freshdesk with Gleen.
1. Optimize Freshdesk with Gleen AI
AI-driven Interactions:
Resolve up to 70% of tickets automatically. Gleen handles support and pre-purchase inquiries across chat, email, SMS and messengers, delivering instant and accurate responses.
Smooth Escalation:
When complex issues arise, Gleen automatically escalates to live agents and creates detailed Freshdesk/Freshchat tickets.
2. Turn agents into champions with AI Agent Assist
Lightning-Fast Accuracy:
Living inside your Freshdesk/Freshchat, AI Agent Assist slashes response times by 56% while delivering spot-on answers every time, thanks to Gleen’s zero-hallucination AI.
Polyglot Perfection:
Seamlessly support customers in over 90 languages, maximizing team’s effectiveness without extra hires.
3. Enhance Freshchat with AI Power
Real-Time Responses in Freshchat:
Gleen delivers 24/7 AI-generated responses in Freshchat, mimicking the efficiency of a live agent.
Smart Traffic Management:
Automatically route conversations between Gleen AI and live agents in Freshdesk based on time, day, or interaction volume, ensuring optimal support at all times.
4. Native integration and setup in under 1 hour
AI-Driven Efficiency:
Gleen AI seamlessly integrates across your sites, delivering consistent, scalable support without the need for extra tools, even if Freshchat isn’t available.
Instantly on. Always on-brand:
Deploy Gleen AI quickly to provide 24/7, natural-sounding support that matches your brand’s style—no robotic replies, just effective conversational interactions.
5. Effortless Knowledge Management
Effortless Knowledge Integration:
Gleen automatically learns from your FAQs, knowledge bases, previous tickets, and canned responses, injecting all the information without any manual effort. Imagine the time saved.
Always Learning, Always Improving:
Gleen AI adapts with every interaction, using feedback to continuously enhance response quality and boost your support effectiveness.
