The Gleen Blog: Where Generative AI & CS/CX Intersect
Stay up to date with the latest generative AI insights and customer support/CX practices at The Gleen Blog.
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of AI Shopping
AI Customer Support
Empowering Customer Support: Gleen AI Agent Assist Is Here
In the ever-evolving landscape of customer service, one thing remains constant: the need for efficiency and accuracy. As customer expectations rise, support teams face increasing pressure to deliver fast, personalized responses. Enter Gleen AI Agent Assist—an AI-powered tool designed to transform the way customer support teams operate. The Challenge
Product & Engineering
GDPR Compliance Through Multi-Region Architecture: An Engineering Deep Dive
Starting this month, Gleen AI customers can decide where their customer data resides in order to comply with regulatory requirements, particularly targeting GDPR support in the European region. In this engineering post, we will discuss how we built this GDPR support from the ground up, detailing the challenges faced and
Announcement
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of AI Shopping
Conversational Commerce
Conversational Commerce 101: Explained with a Real-Life Example
Transforming E-Commerce: The Rise of Conversational Shopping Experiences. Picture this, you’re shopping for a TV. A big and important purchase, no doubt. You visit your favorite online retailer, type in a few keywords, and bam you get hit with this wall of specs: * Flex 42" Class OLED 4K UHD
Perspective
I, GenAI Bot: 10 Guiding Principles for Generative AI (GenAI) Bots in Customer Service
Isaac Asimov had 3 Laws of Robotics. Generative AI bots, especially when used in customer service, should also have guiding principles.
How to Guides
Crawl, Walk, Run: How to Successfully Implement Generative AI
Implementing Generative AI doesn't have to be an all or nothing proposition. Here's a guide on how to incrementally implement generative AI and build organizational trust along the way.
