The Gleen Blog: Where Generative AI & CS/CX Intersect
Stay up to date with the latest generative AI insights and customer support/CX practices at The Gleen Blog.
Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories
Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories, including High Performer, Best Support and Easiest to Do Business With.
Perspective
I, GenAI Bot: 10 Guiding Principles for Generative AI (GenAI) Bots in Customer Service
Isaac Asimov had 3 Laws of Robotics. Generative AI bots, especially when used in customer service, should also have guiding principles.
How to Guides
Crawl, Walk, Run: How to Successfully Implement Generative AI
Implementing Generative AI doesn't have to be an all or nothing proposition. Here's a guide on how to incrementally implement generative AI and build organizational trust along the way.
Announcement
Gleen AI is Now SOC 2 Type 2 Compliant
Gleen AI is now SOC 2 Type 2 compliant. Customers can trust Gleen AI to not hallucinate. In addition, they can trust is to keep all of their proprietary data secure and confidential.
Announcement
Introducing Gleen Product Assistant
Gleen launches Gleen Product Assistant, an AI for eTailers that answers product questions, knows real-time inventory & prices, and compares items, boosting conversion. It integrates with top ecommerce platforms and can be deployed alone or with Gleen AI for Customer Service Teams.
Perspective
The End of Enterprise Software?
Everyone knows that generative AI can have conversations, write articles and create images and videos. But does it also have the ability to completely redefine enterprise software as we know it?
Perspective
The Top 10 Benefits of an IT Support Chatbot
Generative AI powered IT support chatbots like Gleen AI can better understand complex technical questions from employees and create more relevant answers. In addition, Gleen AI doesn't hallucinate.
