The Gleen Blog: Where Generative AI & CS/CX Intersect
Stay up to date with the latest generative AI insights and customer support/CX practices at The Gleen Blog.
We Give All Our Employees a ChatGPT Plus Subscription -- And You Should Too
Helix gives all its employees a subscription to ChatGPT Plus. The results have been amazing.
How to Guides
How to Improve Customer Service In Ecommerce
Ecommerce platforms can now offer a more personalized experience than ever before, but in order to maximize lifetime value (LTV) of your customers, your customer service needs to be on point.
How to Guides
How to Overcome the Customer Service Language Barrier
Deploying a generative AI chatbot like Gleen AI is the fastest and most effective way to overcome language barriers in customer service.
Perspective
An Alternative to Clyde on Discord: Gleen AI
Discord has decided to shut down Clyde on Dec 1, 2023. Users of Clyde should turn to Gleen AI for online community support.
How to Guides
How Gleen AI Protects Your Brand
Many enterprises are wondering how a generative AI solution can protect their brand. As it turns out, Gleen AI protects brands in multiple ways.
Perspective
How to Improve Customer Service Efficiency
Improving the customer service efficiency makes customers happier and streamlines your agents' time and effort. Here are 7 tips to maximize the efficiency of your CS team.
Perspective
The 3% Hallucination Fallacy
For an LLM, a 3% hallucination rate might sound great. But it's a complete fallacy.
