The Gleen Blog: Where Generative AI & CS/CX Intersect
Stay up to date with the latest generative AI insights and customer support/CX practices at The Gleen Blog.
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of
Hallucination-Free AI
AI Hallucinations? Not on Our Watch.
Gleen AI introduces self-correcting AI, eliminating errors and delivering accurate, 24/7 support. Perfect for eCommerce and customer support teams looking to scale efficiently while maintaining trust and reliability.
Product & Engineering
Agentic Chunking: Enhancing RAG Answers for Completeness and Accuracy
Agentic Chunking improves context preservation in Retrieval Augmented Generation. Introduction Generating accurate and complete answers using Large Language Models (LLMs) depends on two main factors: 1. The quality of the LLM. 2. The quality of the context provided to the LLM. In this post, we’ll focus on the second
AI Customer Support
Empowering Customer Support: Gleen AI Agent Assist Is Here
In the ever-evolving landscape of customer service, one thing remains constant: the need for efficiency and accuracy. As customer expectations rise, support teams face increasing pressure to deliver fast, personalized responses. Enter Gleen AI Agent Assist—an AI-powered tool designed to transform the way customer support teams operate. The Challenge
Product & Engineering
GDPR Compliance Through Multi-Region Architecture: An Engineering Deep Dive
Starting this month, Gleen AI customers can decide where their customer data resides in order to comply with regulatory requirements, particularly targeting GDPR support in the European region. In this engineering post, we will discuss how we built this GDPR support from the ground up, detailing the challenges faced and
Announcement
Revolutionizing Online Shopping: The AI Shopping Assistant is Here
Conversational Shopping: The Future of E-commerce Has Arrived. In today's fast-paced digital world, online shopping can feel overwhelming. With countless options and complex product specifications, finding the perfect item can be a time-consuming and frustrating experience. But what if there was a better way? Enter the world of
Conversational Commerce
Conversational Commerce 101: Explained with a Real-Life Example
Transforming E-Commerce: The Rise of Conversational Shopping Experiences. Picture this, you’re shopping for a TV. A big and important purchase, no doubt. You visit your favorite online retailer, type in a few keywords, and bam you get hit with this wall of specs: * Flex 42" Class OLED 4K
