Product & Engineering
Gleen's Email Integration: Streamlining Support Tickets
With Discord communities, many support tickets are created from incoming emails. Now view all tickets - from Discord, website, or email in Gleen AI's dashboard
Agentic Chunking: Enhancing RAG Answers for Completeness and Accuracy
Agentic Chunking improves context preservation in Retrieval Augmented Generation. Introduction Generating accurate and complete answers using Large Language Models (LLMs) depends on two main factors: 1. The quality of the LLM. 2. The quality of the context provided to the LLM. In this post, we’ll focus on the second
GDPR Compliance Through Multi-Region Architecture: An Engineering Deep Dive
Starting this month, Gleen AI customers can decide where their customer data resides in order to comply with regulatory requirements, particularly targeting GDPR support in the European region. In this engineering post, we will discuss how we built this GDPR support from the ground up, detailing the challenges faced and
Introducing Gleen Product Assistant
Gleen launches Gleen Product Assistant, an AI for eTailers that answers product questions, knows real-time inventory & prices, and compares items, boosting conversion. It integrates with top ecommerce platforms and can be deployed alone or with Gleen AI for Customer Service Teams.
Reliably Scale Enterprise Generative AI with Gleen Policies & Bot Profiles
We first tackled hallucination. Now, Gleen Policies and Bot Profiles will help you reliably scale your enterprise generative AI projects and maximize ROI.
Delight Your Customers via Slack with Gleen AI
We're thrilled to launch Gleen AI's Slack integration. Many clients use Slack for customer support. With Gleen AI on Slack, reduce response times, enhance CSAT, and boost efficiency. Train Gleen AI using diverse Slack channels' knowledge and install it with ease.
Scaling Gleen's AI Chat Playground
We recently launched a self-serve product that can transform valid URLs into bots. Getting it ready for production was challenging due to the need for multiple system services to communicate.
