Perspective

The Differences Between Conversational AI vs Generative AI: A Comparative Analysis

The Differences Between Conversational AI vs Generative AI: A Comparative Analysis

Is conversational AI the same thing as generative AI? They're often used interchangeably, but they're actually very different technologies. Read this blog post to understand why.

Generative AI in Customer Support: 10 Compelling Benefits & 5 Debunked Myths

Generative AI in Customer Support: 10 Compelling Benefits & 5 Debunked Myths

Discover 10 revolutionary benefits of generative AI in customer service. Plus, we debunk popular myths about AI's role in support. Dive in to see if AI can supercharge your support team! 🔗👇

Is Generative AI Boring?

Is Generative AI Boring?

And – more importantly – will customers care? Last Thursday, in The Hill's Op-Ed piece, "AI's real problem is that it's boring," William Beutler argues that the AI revolution is already in trouble...

Generative AI Hurts Everyone: Shrewd Prediction or Dystopian Vision?

Generative AI Hurts Everyone: Shrewd Prediction or Dystopian Vision?

In the @techpolicypress article ““AI” Hurts Consumers and Workers — and Isn’t Intelligent“, @alexhanna and @emilymbender make the following arguments against generative AI...