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Have Gleen AI provide generative AI responses within Zendesk's Chat widget in real time, just like any other live agent.
Split traffic between Gleen AI and live agents in the Zendesk chat widget by time of day, day of week, or by a fixed percentage of traffic.
Customers not using Zendesk's chat widget can use Gleen AI's SDK to have Gleen AI interact with live customers on one or more sites.
When Gleen AI is unable to resolve issues, Gleen AI can escalate the the entire conversation to live agents and automatically create tickets in Zendesk.
Have Gleen AI ingest knowledge from centralized knowlege bases/FAQs and from prior responses contained in Zendesk.
Imperfect knowledge base? No problem. You don't need to prepare the perfect knowledge base of snippets. Gleen AI can ingest your knowledge as is.
Gleen AI provides your customers with help links, providing more context to customers who want to read it.
Gleen AI collects feedback on all generative AI metrics — wait time, average customer time, and customer feedback on its responses. You can easily see where you can improve your documentation and improve the response quality of Gleen AI.