How to Guides
Mean Time to Resolution: What It is and How to Improve It
Mean Time to Resolution (or MTTR) is a useful metric that customer service teams can use to measure customer service efficiency. Generative AI can help you reduce MTTR.
How to Guides
How to Improve Call Center Customer Service
With a generative AI chatbot like Gleen AI, you can improve call center customer service by using a chatbot to provide first line customer support and allowing live agents to focus on more complex escalations.
Perspective
Have We Reached Peak AI Hype?
Recently, there's been a lot of negative press about Generative AI. Have we reached Peak AI Hype? Is it all downhill from here? We think not.
Perspective
Why LLM Fine-Tuning isn't Always a Good Idea
LLM fine-tuning sounds exciting and easy. But the actual costs associated with LLM fine-tuning can often far outweigh the benefits.
Perspective
What are the Disadvantages of Chatbots?
There are many perceived disadvantages of using chatbots in customer service. If you license a generative AI chatbot, you can eliminate most or all these perceived disadvantages.
Perspective
GPT 3.5 Chatbots: Balancing Cost and Quality
While GPT-3.5 based chatbots are functional chatbots, they fall significantly short of chatbots that use GPT-4. Businesses that require the highest level of accuracy in the chatbot should turn to GPT-4 based chatbots.
