How to Guides
Your Ultimate Guide to Using a ChatbotAI in Customer Service
ChatbotAIs, or AI chatbots, are revolutionizing online customer service. We discuss 11 tips for effectively deploying chatbotAIs effectively in CS, and Gleen AI is the easiest and fastest way to implement those tips.
10 Tips to Improve Slack Customer Support
Slack is great for improving collaboration and communication. It can also be an incredible platform for improving customer support. Here are 10 tips to improve customer support through Slack.
What Is Deflection Rate? (And 5 Tips to Improve Deflection Rate)
Self-service is becoming increasingly important in customer service, and deflection rate is a key measure for how effective your self-service options are. Here are 5 tips on how to improve your deflection rate (and your resolution rate).
How to Improve CSAT Scores In Call Centers
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
How to Reduce Abandoned Calls in Call Centers
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
Mean Time to Resolution: What It is and How to Improve It
Mean Time to Resolution (or MTTR) is a useful metric that customer service teams can use to measure customer service efficiency. Generative AI can help you reduce MTTR.
How to Improve Call Center Customer Service
With a generative AI chatbot like Gleen AI, you can improve call center customer service by using a chatbot to provide first line customer support and allowing live agents to focus on more complex escalations.
