How to Guides
How to Improve CSAT Scores In Call Centers
Measuring and improving CSAT is important for any call center. This article reviews 4 sound strategies for improving your CSAT score.
Perspective
Welcome, GPTs
OpenAI’s GPTs will allow both consumers and enterprises to build tailored versions of ChatGPT. But Gleen AI is still the leading solution for enterprise-grade generative AI.
Customer Service
How to Improve NPS
Measuring Net Promoter Score (NPS) is relatively easy. Improving your NPS, however, is more difficult. Here are 7 practical tips to improve your NPS.
How to Guides
How to Reduce Abandoned Calls in Call Centers
If you’re looking to improve your customer service, improving your call abandonment rate is a great place to start.
Product & Engineering
Reliably Scale Enterprise Generative AI with Gleen Policies & Bot Profiles
We first tackled hallucination. Now, Gleen Policies and Bot Profiles will help you reliably scale your enterprise generative AI projects and maximize ROI.
Perspective
On AI Safety, AI Security, Trustworthy AI & Responsible AI
The White House issued an executive order on safe, secure, and trustworthy AI. The good news is, Gleen AI already incorporates many of the key points of the Executive Order.
