Perspective
LLM Hallucination: What it Is and Why it Happens
LLMs are a powerful tool. But they hallucinate, i.e., they make things up. The fastest and most effective way to minimize chatbot hallucination is to use Gleen AI.
How to Guides
How to Use ChatGPT for Customer Service
A custom generative AI chatbot like Gleen AI can deliver all the benefits of ChatGPT to customer service teams. It can also eliminate many of the valid concerns around ChatGPT.
How to Guides
How to Select an AI Chatbot for Customer Service
Selecting an AI Chatbot for Customer Service is no easy task. We've outlined a checklist of more than 30 criteria you should consider. And Gleen AI meets all of them.
How to Guides
How to Calculate NPS
NPS is a powerful research metric that gauges customer satisfaction. A generative AI chatbot like Gleen AI can not only help you improve customer satisfaction, but also measure NPS.
How to Guides
How to Improve Customer Service Experience
Improving the customer service experience requires investing in technology that can improve personalization, response times, and CSAT. Generative AI Chatbots like Gleen AI can help a lot.
How to Guides
How to Improve Customer Service In Ecommerce
Ecommerce platforms can now offer a more personalized experience than ever before, but in order to maximize lifetime value (LTV) of your customers, your customer service needs to be on point.
