Thi Thumasathit
Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories
Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories, including High Performer, Best Support and Easiest to Do Business With.
Product & Engineering
Delight Your Customers via Slack with Gleen AI
We're thrilled to launch Gleen AI's Slack integration. Many clients use Slack for customer support. With Gleen AI on Slack, reduce response times, enhance CSAT, and boost efficiency. Train Gleen AI using diverse Slack channels' knowledge and install it with ease.
Perspective
Is Generative AI Boring?
And – more importantly – will customers care? Last Thursday, in The Hill's Op-Ed piece, "AI's real problem is that it's boring," William Beutler argues that the AI revolution is already in trouble...
Perspective
Generative AI Hurts Everyone: Shrewd Prediction or Dystopian Vision?
In the @techpolicypress article ““AI” Hurts Consumers and Workers — and Isn’t Intelligent“, @alexhanna and @emilymbender make the following arguments against generative AI...
Future of Work
Should Generative AI Chatbots Replace Customer Support Agents?
Generative AI chatbots can do a lot of what human agents can do. But should chatbots replace human agents? We at Gleen think that AI and human agents work better side-by-side.
