Top 10 Benefits Of Chatbots
Chatbots offer many benefits to your customers. Generative AI chatbots like Gleen AI are exceptional at understanding customer questions, providing accurate and relevant responses, reducing response time, and improving customer satisfaction.
Have you ever interacted with computer-generated replies?
You're interacting with a chatbot. Chatbots are software programs that attempts to simulate human conversation via text or voice interactions.
Chatbots in customer service have many benefits. Chatbots are frequently the initial point of contact for customers with a company with an online presence. They enable customers to self-serve and avoid waiting for a live agent.
Customer support chatbots have been around for at least a decade. Recent advances in generative artificial intelligence (i.e., generative AI or GenAI), however, have dramatically improved the capabilities and benefits of ai chatbots.
As a result, the benefits of chatbots in customer service multiply with generative AI bots.
Let’s dive into the top 10 chatbot benefits to customers.
(1) Offer 24/7/365 support
Chatbots never sleep, and they also work the swing shift and graveyard shift automatically. So that's a game-changer for 24/7/365 customer support.
These bots are here to help, tackling FAQs, order tracking, product advice, and any other support needs around the clock.
Chatbots let businesses spread their customer service wings globally, breaking free from the limitations of time zones.
(2) Offer reliable and accurate answers to customers' queries
Generative AI chatbots like Gleen AI can automatically incorporate a brand's proprietary knowledge base to better answer customers’ questions.
Knowledge sources can include product documents, wikis, community discussion boards, and resolved help desk tickets.
Generative AI chatbots have a tendency to make things up, or “hallucinate.” This tendency to hallucinate undermines the accuracy of many generative AI chatbots.
Gleen AI is a generative AI chatbot that eliminates hallucination and provides answers you and your customers can trust.
Request a demo of Gleen AI or create a generative AI chatbot for free with Gleen AI.
(3) Automatically scale up/down with support needs
During high-traffic times, when customer inquiries surge, chatbots step up their game. They can immediately respond to increased demands without compromising response times.
This dynamic capability is particularly valuable during peak periods like Cyber Monday or the post-Christmas rush, ensuring seamless and efficient customer service operations.
(4) Provide up-to-date information
Generative AI chatbots such as Gleen AI can refresh their knowledge base automatically. This ensures that customers consistently access the latest and most relevant information.
This proactive updating of knowledge enhances the accuracy of responses and ensures customers receive up-to-date responses.
(5) Provide an immediate response
Chatbots always respond within seconds. These fast responses can improve response time, decrease resolution times, and decrease abandoned calls.
Using chatbots and voice bots allows organizations to achieve personalized interactions on a large scale.
According to a study conducted by HubSpot, the average response time for chatbots is an impressive 9.3 seconds.
This efficiency is remarkable and incredibly convenient for users, emphasizing the seamless and prompt nature of chatbot interactions.
(6) Overcome language barriers
The ability to purchase products globally highlights the significance of overcoming communication barriers to guarantee an exceptional customer experience.
Generative AI chatbots like Gleen AI can overcome customer language barriers automatically detect the customer's primary language. They then respond in the same language, even if your knowledge base is different.
Multilingual bots, proficient in voice, text, or chat, can effectively bridge language gaps.
(7) Improve customer satisfaction
Chatbots improve response time and resolution time and help customers avoid waiting for human agents.
Generative AI chatbots can understand complex customer questions and provide highly relevant answers in an understanding, human-like manner.
The advanced understanding and empathetic nature of generative AI chatbots improve customer satisfaction scores and NPS scores.
(8) Increase the efficiency of your customer support team
Generative AI chatbots can be your first line of customer support, improving the efficiency of your customer service team.
It allows your team to focus on more complex customer situations, which actually require a human to deal with.
In addition, chatbots can be deployed as agent assistants, where they search thru knowledge bases and draft responses to customers. Agents can edit and send the responses, and chatbots can improve responses over time.
Chatbots enable customer support teams to work smarter, respond faster, and deliver a more satisfying customer service experience.
(9) Offer empathy to customers
Most people think chatbots are more impersonal than human agents. In fact, chatbots can be more empathetic than humans.
A recent study in JAMA Internal Medicine revealed that AI assistant-generated responses outperformed physicians regarding quality and empathy when answering patients' questions.
Evaluators specifically rated chatbot responses as 41% more empathetic than those provided by physicians.
(10) Create consistency across all your support channels
You can deploy a chatbot in your live chat window.
You can add the same chatbot to Slack support channels or Discord support channels.
You can configure the chatbot to provide longer responses in your email support channel.
You can configure the chatbot to provide shorter responses and supporting links in your SMS or text support channel.
You can even configure the chatbot to respond to Twitter or Facebook messages, or respond to comments on social media ads.
Deploying your chatbot across all your support channels creates a consistent support experience, and helps you bring support to wherever your customers are.
Conclusion
Chatbots offer many benefits to customers. They provide quick responses, round-the-clock support, and the ability to handle high volumes of customer inquiries.
Generative AI enhances chatbot benefits even more by comprehending complex customer questions, supporting multiple languages, and answering with empathy.
But generative AI's tendency to make things up -- or hallucinate -- can be a major problem in customer service. Hallucination undermines the accuracy of most generative AI chatbots.
The ability to eliminate hallucination sets Gleen AI apart. Gleen AI offers highly relevant and empathetic conversations while avoiding hallucination.
Elevate your customer experience today with a generative AI chatbot from Gleen.
Request a demo of Gleen AI or create a generative AI chatbot for free with Gleen AI.
