Picture this: Your customer support AI tool confidently delivers a response that seems flawless. The answer is rich with details, complete with examples, and sounds like it came straight from an industry expert. But there’s one flaw—it’s completely, undeniably wrong.

This is called AI hallucinations. It’s rare, but when it happens, it does more than frustrate customers. It erodes trust and casts doubt on every other AI-generated response that follows.

The impact of such mistakes goes beyond a one-off error. It can lead to lost sales and damage to brand reputation.

As a result, it makes you question every AI generated response for inaccuracies. This creates more work for you and defeats the whole purpose of having an AI tool in the first place.

But what if you could leverage AI that self-corrects, ensuring every answer is precise and dependable?

Let me introduce you to self-correcting AI.

But First, a Little Gleen History Lesson

From the start, we equipped our AI with robust controls to manage hallucinations, building the industry’s first anti-hallucination layer. When it detected a potential error, our AI-powered chatbot responded with, “Sorry, I can’t help with that,” instead of risking a made-up answer.

Safe? Yes. Helpful? Not really. We knew we had to do better.

Introducing Our Most Impactful Algorithm Update Yet

We wanted to transform AI from being a responder to an active problem solver. So, we went back to the drawing board and developed a groundbreaking solution: the Correction Agent. Instead of merely flagging potential errors, this feature actively identifies and corrects them in real time.

Here’s how it works:

Real-Time Analysis: When the AI senses something might be off, it doesn’t jump to conclusions. Instead, it takes a moment to dig deeper. The AI uses advanced reasoning to carefully examine the context and the generated answer to make sure nothing in the generated answer came from outside the context given to LLM.

Discrepancy Detection: Next, the AI gets to the root of the issue. It’s like having an expert who can instantly identify what went wrong and why, whether the problem is incomplete information or a misunderstanding of the question. By preserving the full context, the AI ensures it doesn’t lose sight of what matters most.

Answer Regeneration: Once it’s figured out the mistake, the AI doesn’t leave your customers hanging. It quickly regenerates a polished, corrected response—all in the blink of an eye. The result? A seamless experience that feels smooth and reliable, even when the questions are tricky.

The impact is staggering: your customers get answers they can trust—every single time.

What Does This Mean for Your Business?

• Extremely High Accuracy: We’re talking about fewer than one AI hallucination in 1,000 responses. That’s a level of precision unmatched in the industry.
• Self-Correcting AI: Even in the rare case of a misstep, our AI course-corrects immediately, without human intervention.
• Sharper, More Relevant Answers: Your customers receive information that’s specific, tailored, and always aligned with your brand.

Our next-gen customer support AI doesn’t just meet expectations; it redefines what reliability means in AI for customer support.

Why Accuracy Matters

AI’s usefulness drops dramatically the moment a single error occurs. One mistake makes every other response from large language models (LLMs) feel unreliable. In AI-driven customer service, where trust and reliability are everything, even a hint of doubt can be costly.

Our update eliminates this risk, equipping your team with error-free AI solutions and powerful tools to eliminate mistakes and set a new standard for trustworthiness.

The Future of Self-Correcting AI

We are excited to bring this innovation to all our customers at no additional cost. Why? Because every CX and eCommerce leader deserves AI-assisted solutions that adapt intelligently and consistently add value.

We stand by AI that’s proactive, aligned with your brand’s voice, and always delivers accurate answers. Not many can guarantee that level of AI response accuracy, but we can. In fact, no one else can match this level of accuracy.

And our solution is here today to support customer service teams, improve customer experiences, and help your business make informed decisions with industry-leading AI accuracy.

To have deeper dive into the the technology behind this innovation, check out our blog on Agentic Chunking: Enhancing RAG Answers for Completeness and Accuracy

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