Best AI Programs Like Chat GPT: Gleen AI

Generative AI (GenAI) has permanently changed many industries.

GenAI programs like Chat GPT are new applications that are re-inventing workflows within companies.

These new tools are changing how people communicate, making communication more natural, responsive, and dynamic.

Even though Chat GPT is undeniably powerful, it's not always the best choice for enterprises.

This is where Gleen AI comes into the picture.

Gleen AI is the best AI tool like Chat GPT that can meet the needs of businesses.

Gleen AI stands out as a strong AI system that's ready for business use. It has much of Chat GPT's core functionality.  It also has many additional features that make it much better for businesses.

This blog goes deep into the world of AI, explaining in detail how it works, its benefits, and what might happen in the future.

Why is Chat GPT powerful?

Chat GPT's power lies in its ability to facilitate natural, conversational interactions between AIs and humans.

The interface is user-friendly. Anyone can ask Chat GPT questions and get responses that mimic human conversation accurately, both in tone and context.

This makes the interaction seamless and user-friendly.

Chat GPT is an invaluable tool for writing emails. It removes the burden of crafting appropriate responses from scratch.

Chat GPT excels in assisting with document writing. It adheres to the given context and instructions, making it efficient and intensive for users.

This transforms the way users interact with other AI programs like Chat GPT.

How does Chat GPT Work?

Chat GPT is a chatbot created and operated by Open AI.

Chat GPT works in tandem with GPT-3.5 or GPT-4, Large Language Models (LLMs) created by Open AI.

Large Language Models train on a vast amount of text found on the public internet. The key functionality that LLMs achieve is 2-fold:

• LLMs can understand the meaning and intent of almost any question, regardless of complexity.
• LLMs can convincingly predict the next word in a conversation. This allows the chatbot to respond in an exceedingly human-like manner to any question.

Chat GPT works in the following manner:

1. The user enters a question or a statement.
2. ChatGPT sends the statement or question to the underlying LLM.
3. ChatGPT also sends the entire conversation history to the LLM. This way, the LLM "knows" the context of the most recent statement or question. Without context, the LLM might repeat the same response over and over.
4. The LLM composes a response to the user's question or statement.
5. ChatGPT displays that response to the user. It also stores the LLM's response in the conversation.

If the user continues the conversation, the process repeats with the latest LLM response included in the conversation history.

The amazing end-result:

• Anyone can sign into Chat GPT and ask it any question
• Chat GPT can seemingly provide a relevant answer to the question
• Chat GPT can have human-like conversations with end users

Key Limitations of Chat GPT for Business Users

Chat GPT and AI programs like it have limitations, especially in enterprise settings.

The limitations include the following:

(1) Privacy Concerns

One potential drawback is privacy.

Open AI stores every question an employee poses to Chat GPT. OChatGPT and AI programs like ChatGPT can utilize this data for further training of its models.

This approach can potentially expose sensitive corporate information to the public.

(2) Lack of Access to Proprietary Data

Remember, Open AI trained GPT-3.5 and GPT-4 on public data from the entire internet.

As a result, neither Chat GPT, GPT-3.5, nor GPT-4 have access to proprietary company data. Therefore, ChatGPT's responses are often general and generic.

Enterprise users often need more precise answers based on company knowledge. Generic answers based on public knowledge can be useful in some applications but not all.

(3) Hallucination

Chat GPT often 'hallucinates' or makes up answers.

This is because LLMs merely predict the next most probable word in a conversation. ChatGPT and its underlying LLMs don't know if a generated response is accurate or not.

Hallucination can be extremely problematic, especially in a business setting where the accuracy of information is paramount.

The presence hallucinations can lead to embarrassing situations and even lawsuits. ChatGPT create false allegations of sexual misconduct. In another case, ChatGPT cited fictional court cases in a legal filing.

Open AI Alternatives to Chat GPT

Open AI has developed some alternatives to Chat GPT to address its inherent limitations.

However, these alternatives come with their own set of drawbacks.

Chat GPT Enterprise

Chat GPT Enterprise is essentially a private version of Chat GPT.

Open AI sells Chat GPT Enterprise to companies. All questions asked and generated responses will remain private.

Open AI will not utilize these questions for further model training.

Despite its privacy advantage, Chat GPT Enterprise still faces many of the same limitations as the public version.

First, Open AI trains Chat GPT Enterprise on public data. The responses it generates are often general and not specific to a given enterprise's context.

Second, it continues to 'hallucinate,' creating potentially misleading responses.

Custom GPTs

Announced by Open AI in November 2023, GPTs offer a customized versions of ChatGPT.

They enable the upload of documents to enhance the knowledge of Chat GPT.

This solution also allows for the sharing of GPTs within a company.

Even with these advantages, GPTs have their own problems.

• Like their predecessors and programs like ChatGPT, they still 'hallucinate.'
• The amount of data that you can upload to a GPT is limited. It restricts the scope of knowledge customization.
• No way exists for GPTs to automatically update their knowledge bases.
• Administrators can't monitor the performance of GPTs.
• GPTs don't collect user or admin feedback on responses, and they can't continually improve response quality.
• Finally, Chat GPT can leak the underlying data to the public. This poses a potential security risk.

So, custom GPTs may not be suitable for enterprise use.

A Better Alternative: Gleen AI

Gleen AI is a new and better option in the generative AI chatbot industry, with great features that surpass many others.

How Gleen AI is similar to Chat GPT

Gleen AI is very similar to Chat GPT in the following ways:

Conversational Interface

Gleen AI has a conversational interface. Users can just type in their questions. Users do not need instructions or extensive training to use Gleen AI.

GPT-3.5 or GPT-4.0 LLM

Both Gleen AI and Chat GPT utilize GPT-3.5 or GPT-4 to facilitate human-like conversations.

They both understand context, answer queries, and provide relevant responses.

This makes them highly effective at automated customer interactions.

Foreign Language Detection and Response

Gleen AI, like Chat GPT, can detect foreign languages and respond in the same language.

This enables companies to maintain communication with a global customer base.

Context

Gleen AI keeps conversations flowing without losing context. Like Chat GPT, users don't need to repeat themselves, and Gleen AI won't provide repeated responses as well.

How GleenAI is Better than Chat GPT

Proprietary knowledge upload

Gleen AI can absorb vast quantities of company-specific information, including wikis, product documentation, community forums, and resolved issues.

Unlike Chat GPT on GPTs, this function allows Gleen AI to deliver answers relevant to the company.

No Hallucination

Gleen refrains from hallucinating and provides answers strictly based on the knowledge supplied.

Consistency with Branding

Gleen AI provides the option to configure its tone and voice to match the specific brand it represents.

This aligns with the increasing trend of customers valuing brand consistency and personalization.

Data Security and Privacy

Gleen AI assures the security and privacy of businesses' data.

Gleen AI is obtaining SOC 2 Type 2 compliance, the SaaS industry standard for data security and privacy.

Omnichannel Compatible

Gleen AI can connect with various support channels like website chat, Slack, Discord, forums, and email.

Gleen AI integrates with all major help desks.  It can also to transfer conversations to live agents during work hours and to email after work hours.

Integration & Action

Gleen AI can easily integrate with other enterprise systems, such as CRM and order management systems.

This integration enables Gleen AI to personalize interactions based on CRM data.

These integrations also allow Gleen AI to act on behalf of customers, enhancing self-serve options.

The Verdict

Generative AI chatbots like Chat GPT can permanently change how humans interact with computers.

However, they often face privacy issues, lack proprietary knowledge, and hallucinate.

These issues are "showstopper" issues for most enterprises.

Gleen AI offers an a generative AI chatbot that looks and feels much like Chat GPT.

Gleen AI uses the same LLMs as Chat GPT.

But, in addition, Gleen AI:

• Allows companies to upload their proprietary knowledge, resulting in more relevant responses.
• Assures enterprises that their proprietary knowledge will remain secure and private.
• Avoids hallucination.
• Is observable.
• Collects feedback and improves over time.

GleenAI's extensive capabilities make it a superior generative AI chatbot of choice for enterprise use.

Create your free generative AI chatbot with Gleen AI, or schedule a demo today.