Founding Engineer (Full Stack)
San Francisco
Full Time
Gleen AI is the world's most accurate, capable, and adaptive AI platform designed for online merchants who aim to scale more profitably. More than just a chatbot, Gleen AI empowers e-commerce businesses by building intelligent shopping assistants that engage customers from pre-sales to post-sales, ultimately helping merchants sell more products.
Customers can launch multiple AIs to boost conversion rates, enhance customer satisfaction, and increase the operational efficiency of their customer service teams.
Unlike other solutions, Gleen AI delivers a far superior end-user experience, doesn't hallucinate, is extremely easy to deploy and use, and seamlessly integrates with leading e-commerce platforms and help desks.
Deployable across all support channels—including email, live chat, and social messaging apps—Gleen AI enables merchants to provide truly omnichannel and consistent customer service in real time.
It learns from e-commerce platforms, customer support knowledge bases, wikis, and help desk/community interactions to provide highly accurate and context-aware answers to shopper and customer support questions.
By leveraging multiple large language models (LLMs) like GPT-4, GPT- 4o, O1 preview, Claude, and Llama 3.1, Gleen AI combines advanced AI and machine learning methods to ensure response quality.
We are backed by Silicon Valley's top venture capital firms, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support.
Our team consists of former product and engineering leaders from Meta, LinkedIn, Microsoft, and Uber. They bring their transformational experience to advance Gleen's machine-learning technology and drive growth at an unprecedented pace.
As a Founding Full Stack Engineer at Gleen, you will be at the forefront of an AI-first environment, employing your extensive knowledge and ingenuity to shape our innovative AI customer support systems.
In this critical role, you will be responsible for developing both the back-end and front-end of various products. These products will be integrated into our advanced ticketing solution, seamlessly blending with our AI capabilities to deliver a superior customer support experience.
Your key contributions will be instrumental in furthering Gleen's mission: to redefine customer support
Work with our founders to define feature specifications
Build products leveraging frameworks such as React & React Native
Work with AI & Research team to implement the LLM integrations in the product
Thinking creatively about attack vectors, possible failures, and disaster scenarios, modeling them in reproducible test environments, and developing fixes
Work with AI & Research team to implement the LLM integrations in the product
Bachelor's degree in Computer Science (or related field)
3+ years of relevant work experience
Experience with React and other front end technology
Experience building and shipping high quality work and achieving high reliability
Experience developing web applications/services and backend APIs
Experience with test-driven development and use of testing frameworks
Ability to write and communicate effectively
Interest in AI and generative AI product
Familiarity with full-stack development
Prior experience of working in product companies.
Competitive compensation, including meaningful equity
Health insurance, including medical, dental, and vision
Flexible PTO
Click on Apply ! or send an email to jobs@gleen.ai
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