Founding Backend Engineer
Bangalore, Remote
Full Time
Gleen AI is the world’s most accurate, capable, and adaptive AI platform for online merchants who want to scale more profitably.
Gleen AI is much more than just a chatbot. Gleen AI customers can launch multiple AIs to boost conversion, improve customer satisfaction, and increase the operating efficiency of their customer service teams.
Unlike other solutions, Gleen AI provides a far superior end-user experience, doesn’t hallucinate, is extremely easy to deploy and use, and seamlessly integrates with leading ecommerce platforms and help desks. Gleen AI can also be deployed across all support channels, including email, live chat, and social messaging apps, allowing merchants to provide truly omnichannel and consistent customer service in real time.
Gleen AI learns from e-commerce platforms, customer support knowledge bases, wikis, and help desk/community interactions to provide highly accurate and context-aware answers to shopper and customer support questions. It leverages multiple LLMs (GPT-4, Claude, Llama 2) and combines several AI and machine learning methods to ensure response quality.
We are backed by Silicon Valley's top VCs, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support. Our team includes former Meta, LinkedIn, Microsoft, and Uber product and engineering leaders. They bring their transformational experience to advance Gleen's machine-learning technology and growth at an unprecedented pace.
Gleen is seeking a seasoned and talented professional to join our team remotely from India. In this pivotal role, you will be responsible for developing the core backend infrastructure of our products. These products will be integrated into our advanced ticketing solution, effortlessly interfacing with our AI capabilities to deliver a superior customer support experience.
Work with our founders to define feature specifications
Scaling our system for the data ingestion, AI model training and inference
Work with AI & Research team to implement the LLM integrations in the product
Scaling the load of real time message delivery, Gleen ticketing system and other backend services
Developing Actionbots infrastructure using LLM and other AI models
Bachelor's degree in Computer Science (or related field)
5+ years of relevant work experience
Experience with working in scaling backend services
Experience building and shipping high quality work and achieving high reliability
Experience developing backend APIs, schema, scaling systems
Experience in working with python based frameworks such as Django, Flask etc
Ability to write and communicate effectively
Interest in AI and generative AI product
Prior expereince of working in startups
Prior experience of working in product companies.
Competitive compensation, including meaningful equity
Flexible PTO
Click on Apply ! or send an email to jobs@gleen.ai
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