Perspective

AI Tools Like Chat GPT: Gleen AI

Chat GPT has severe limitations in enterprise environments. Among AI tools like Chat GPT, Gleen AI is a much better choice for enterprises. It supports more extensive knowledge of data uploads, assures data security and privacy, and doesn't hallucinate.

In the last year, we've seen a lot of excitement around ChatGPT and its ability to converse, answer questions, and draw pictures.

While many users may find Chat GPT impressive, ChatGPT has many limitations. Among Chat GPT like AI tools, Gleen AI stands out as a clear leader for businesses.

In this article, we'll tackle the differences and similarities between Chat GPT and Gleen AI. We'll also explain why Gleen AI is often better for businesses than Chat GPT.

Create your free generative AI chatbot with Gleen AI, or schedule a demo today.

Why is Chat GPT powerful?

Chat GPT provides a unique blend of convenience, functionality, and usability. Specifically, Chat GPT:

Has a simple user interface

Chat GPT's text box user interface is easy to use and requires no instructions. Users can can enter practically anything into a text box.

Provides natural, conversation-like responses

Open AI trained Chat GPT on the entire internet of text. Like a search engine, It can seemingly answer any question.

It also responds in a friendly conversation-like manner, and its responses use correct grammar.

Knows Multiple Languages

Chat GPT can detect a question in a different language and respond in the same foreign language.

Provides Empathy

Chat GPT's responses can seem empathetic. In fact, in some studies, researches found Chat GPT's responses to be more empathetic than physician's responses.

Can Draft Emails

Chat GPT can write drafts of emails and proofread existing. This reduces the time and effort involved in composing emails.

Can Draft Entire Documents

Chat GPT can provide long-form answers, i.e., it can write entire reports, blog posts, and essays.

Chat GPT can make the writing process much more efficient. It can also give writers ideas on how to rephrase ideas.

Drawbacks of Chat GPT for Enterprises

While Chat GPT offers a multitude of benefits, it's essential to recognize its limitations, particularly for enterprises.

Privacy Concerns

One of the main concerns with Chat GPT is data security and privacy.

Open AI records every question entered into Chat GPT. In addition, Open AI uses this data to train Chat GPT further.

If an employee enters confidential information into Chat GPT, Chat GPT can leak those secrets.

The stolen information can then compromise shareholders, executives, and employees.

For instance, a Samsung employee pasted confidential source code into Chat GPT to check for errors. Another employee shared code with ChatGPT and "requested code optimization." A third employee shared a recording of a meeting to ChatGPT to transcribe

Each of these employees may have leaked confidential information to ChatGPT. As a result, Samsung ended up prohibiting employee access to ChatGPT.

Lack of Access to Proprietary Data

Open AI trained Chat GPT on the entire public internet. Chat GPT does not have access to proprietary company data.

Subsequently, Chat GPT responses tend to be exceedingly general and not tailored to specific organizational needs or contexts.

For a chatbot to be useful to an enterprise, it needs to have access to company-specific knowledge.

Issue of Hallucination

Chat GPT and similar AI tools like Chat GPT is hallucination.

Hallucination in generative AI is the issue of the chatbot generating false information.

Generative AI chatbots use Large Language Models (LLMs). LLMs are artificial intelligence models that simple predict the next most probable word in a conversation. As a result, LLMs don't "know" the accuracy of their generated responses.

This could be a significant issue for companies that require accurate and reliable information.

Open AI's Alternatives to ChatGPT

Open AI has created multiple ChatGPT alternatives. Most of these alternatives have significant drawbacks as well.

Chat GPT Enterprise

Chat GPT Enterprise gives enterprises their own a private version of ChatGPT. All queries entered int ChatGPT Enterprise will remain confidential, and Open AI will not train on these queries as well.

ChatGPT Enterprise addresses many enterprise's privacy concerns associated with Chat GPT use.

However, ChatGPT Enterprise is just a private version of ChatGPT. Chat GPT Enterprise is not company specific data.

In addition, ChatGPT Enterprise will still hallucinate.

Custom GPTs

Open AI unveiled custom GPTs in early November 2023. GPTs are custom versions of ChatGPT. Users can specify custom instructions, and they can supplement ChatGPT's knowledge by uploading documents.

However:

A limit exists to the number of documents you can upload to a GPT.
GPTs tend to leak uploaded documents to the public.
Even with uploaded documents, GPTs still hallucinate.

We trained Gleen AI and a GPT on the same knowledge. As you can see in the video below, the GPT hallucinates, but Gleen AI doesn't.

A Better Alternative: Gleen AI

For enterprises looking for a generative AI solution, Gleen AI is the best AI tools like Chat GPT.

Gleen AI focuses on creating enterprise-ready generative AI while keeping data secure and private.

Enterprises looking for an out-of-the-box generative AI solution should seriously consider Gleen AI.

How Gleen AI is Similar to Chat GPT

Gleen AI and Chat GPT are both chatbots. Users can type in any question into a text box, and Gleen AI will provide a response, just like Chat GPT.
Gleen AI can utilize the same LLM that Chat GPT uses: GPT-3.5 or GPT-4 model.
Both Chat GPT and Gleen AI recognize and respond to foreign languages. This is a crucial feature for companies seeking to serve clients from different places worldwide.
Gleen AI and Chat GPT allow the configuration of tone and voice.

How Gleen AI is Superior to Chat GPT and other Open AI solutions

Gleen AI stands out from Chat GPT in a number of ways, including:

Unlimited knowledge upload

Gleen AI allows for the upload of a vast amount of proprietary knowledge. This data can include FAQs, wikis, product documents, community discussion boards, and resolved tickets from your help desk.

This feature enables GleenAI to deliver hyper-relevant answers to your enterprise instead of generic internet-based responses.

Security and Privacy

Gleen AI ensures the security and privacy of enterprise knowledge and queries.

Gleen AI is currently undergoing SOC 2 Type 2 certification. SOC 2 Type 2 is the data security and privacy standard for the SaaS industry.

Seamless Integration

Gleen AI support numerous support channels. These include live chat windows, Slack, Discord, community forums, email. Gleen AI also works with leading help desks like Zendesk, Freshdesk, Hubspot, and Salesforce Service Cloud.

Zero Hallucination

Gleen AI doesn't hallucinate – it will provide answers based solely on the knowledge provided.

Takeaways

AI tools like Chat GPT offer a user-friendly interface, email drafting assistance, and document writing support.

But they often lack important features for businesses, such as customized responses and safeguarding data privacy and security.

Gleen AI possesses similar capabilities as Chat GPT, but without its shortcomings.

Gleen AI allows for extensive knowledge of data uploads, guarantees security and privacy, integrates seamlessly with various support channels. Most importantly, Gleen AI doesn't hallucinate.

Gleen AI is the top choice for enterprises looking for a strong, safe, and customized generative AI solution.