What is a GPT-3 Chatbot? (and Why GPT-4 Chatbots are Better)
GPT-3 is almost 4 years old. GPT-3 based chatbots will be limited in their ability to understand user queries and provide relevant responses. Brands looking to deploy customer success chatbots should use GPT-4 based chatbots like Gleen AI.
In the revolutionary landscape of artificial intelligence or AI chatbots, GPT-3 once stood as a monumental achievement. Its ability to generate human-like text sparked excitement and innovation in the tech world.
GPT-3.5 and GPT-4 based chatbots, however, have surpassed the capabilities of GPT-3 chatbots.
In this article, we'll define GPT and GPT-3 and explain the difference between a chatbot and a large language model. We'll also examine why GPT-4 chatbots is now at the forefront of AI-driven customer support.
What is GPT? What is GPT-3?
Generative Pre-trained Transformer (GPT) is a series of Large Language Models ("LLMs") introduced by OpenAI.
LLMs are deep learning algorithms that enable machines to understand natural language and generate original responses to prompts. Because of the ability to generate original responses, LLMs form the foundation for text-based generative AI.
Google researchers introduced the transformer architecture for deep learning in 2017. OpenAI adopted the transformer architecture and released GPT-1 in February 2018 and GPT-2 in February 2019.
OpenAI ureleased GPT-3 in June 2020. GPT-3 had a staggering 175 billion parameters at its disposal. It quickly gained attention for its ability to create coherent and context-aware text. GPT-3 comes in multiple base models with varying numbers of parameters and computing resources required.
OpenAI continued to improve its GPT models. It released GPT-3.5 in March 2022. In March 2023, OpenAI released GPT-4. GPT-4 reportedly consists of 8 different models with a combined total of 1.76 trillion parameters.
Each ensuing GPT model has had an increasing number of parameters. Each model has had a better ability to both understand natural language and respond in a human-like manner.
What is a Chatbot?
Chatbots are the front-end user interface to LLMs. End users enter their questions into the chatbot, and the chatbot displays the response from the LLM.
Chatbots also help to maintain conversation context by saving the full conversation and sending the full conversation to the LLM. This way, the LLM "remembers" previous questions and answers that have already occurred in the conversation.
Many people refer to any chatbot that uses an OpenAI's LLM as GPT chatbot. However, generative AI chatbots can use non-OpenAI LLMs, such as Llama2 from Facebook or Claude from Anthropic.
What is a GPT-3 Chatbot?
A GPT 3 chatbot is software that allows users to enter questions and receive responses. The chatbot forwards the user's question to OpenAI's GPT-3.
GPT-3 processes the question and sends the response back to the chatbot.
The chatbot displays the response from GPT-3.
Even though GPT-3 is now almost 4 years old, it is still possible for developers to write GPT 3 based chatbots.
OpenAI will discontinue the base GPT-3 models (ada, babbage, curie, and davinci) on Jan 4, 2024. Any chatbot relying on these models will require an upgrade. Babbage-2 and davinci-2 versions of GPT-3 will remain available.
The Pros of a GPT-3 Chatbot
There are only a few benefits for leaving a chatbot gpt 3. They are:
- Speed: Because GPT-3 is much smaller than GPT-3.5 and GPT-4, GPT-3 likely responds much faster than both models.
- Cost: Because GPT-3 is much older technology than GPT-3.5 and GPT-4, using GPT-3 is cheaper. GPT-3.5 is 3.75 times more expensive than GPT-3, and GPT-4 is 75 times more expensive than GPT-3.
The Cons of a GPT-3 Chatbot
The cons of using an OpenAI GPT 3 chatbot are most when compared with GPT-3.5 chatbots and GPT-4 chatbots.
GPT-3.5 and GPT-4 models have many more parameters than GPT-3. As a result, any chatbot that uses GPT-3.5 or GPT-4 as for its back-end will:
- Understand a greater variety of user queries
- Better understand the intent and context of the user queries, and
- Provide more relevant and accurate responses
In fact, we at Gleen have seen a marked difference between the quality of understanding/responses of GPT-3.5 and GPT-4.
For customer-facing applications, where accuracy is extremely important, we recommend brands to only use GPT-4 and not even consider GPT-3.5.
Gleen AI: The Most Accurate GPT-4 Chatbot
In the quest for the best AI chatbot solution, Gleen AI emerges as a leading contender. Powered by GPT-4, Gleen AI offers a quantum leap in chatbot capabilities. Its ability to comprehend and respond to complicated customer queries sets it apart from even the best GPT-3 and GPT-3.5 chatbots.
Real-World Applications
Gleen AI has found applications across industries. From e-commerce to healthcare, Gleen AI's GPT-4-based chatbots provide personalized customer support, improves customer service, and increases operating efficiency of your customer service function. This makes it the go-to choice for businesses seeking to stay ahead in today's competitive market.
No Hallucination
Gleen AI's accuracy is unprecedented.
All GPT chatbot solutions will hallucinate, or occasionally make up facts. This is because LLMs are only mathematical models that predict the next most probable word in a conversation.
Gleen has made considerable investments in an AI/ML layer that prevents LLM hallucination.
The result is a more engaging and trustworthy customer support experience that can scale with your business.
Conclusion
Building or licensing an enterprise chatbot using outdated technology like a GPT-3 chatbot poses significant risks.
Customers expect quick responses that are accurate and relevant. GPT-3's limitations can hinder your brand's reputation and customer satisfaction.
To thrive in the AI-driven customer support landscape, brands must embrace innovation. Gleen AI's GPT-4-powered chatbots offer a competitive edge. They bridge the gap between human-like interactions and technological efficiency, ensuring your customers receive top-notch support.
By harnessing the power of GPT-4, you can transform your customer support and elevate your brand's reputation.
Are you ready to revolutionize your customer support through the unmatched prowess of GPT-4?
Build your customized, free, GPT-4 based chatbot with Gleen AI today and witness the transformation firsthand.
