How to Select an AI Email Bot for Customer Service
AI email bots transform how support teams deal with customer emails. Best-in-class generative AI email bots like Gleen AI can ingest your proprietary knowledge base, understand complex emails, automatically write highly relevant responses, and not hallucinate.
Email is a significant communication channel in business. Now, with more emails than ever, businesses are turning to AI email bots.
These AI bots don't just deal with lots of emails. They can help automatically interact with customers on email, text, Slack, live chat, Discord, and social media.
Choosing the right email AI bot is important. The best ones are good at understanding different questions from customers and know a lot about your business.
Studies show that using an AI bot to write emails cuts down the time it takes to reply by half. This makes customers 70% happier.
In this article, we'll show you how to find the best AI email bot. We want to help your business be the best at talking to customers, fast and smart, with an AI bot email writer.
What is an AI Email Bot?
An AI email bot is a software application used in customer service to handle lots of emails. Before, people had to read and reply to each email, which was slow and made people wait.
Then, companies started using AI email bots. These bots can send replies based on specific words or things that trigger them, using already written messages.
They were good for simple emails, but they often struggle with complicated ones.
The problem was, these bots don't always get the whole picture. They often don't fully comprehend what a customer truly needs or wants.
But, they're helpful for managing lots of emails and can make things quicker in customer service.
What Newer AI Email Bots Do
AI email bots are changing how we handle emails. They use artificial intelligence, making emailing faster and more interactive.
These AI bots for email write and respond to customer emails on their own.
AI bot email writers do more than just reply automatically. They can improve the quality of our emails. They can automatically change their replies based on different customer contexts as well.
This means an email bot AI can do lots of different email tasks, like answering customer questions or helping schedule things.
Also, an email AI bot can handle more than just simple questions. They're smart enough to get complicated emails and give back highly relevant, useful answers.
This helps customer service agents spend time on harder tasks that need a human touch.
These AI email bots are becoming a key part of how we email, giving us quick, accurate, and personalized help.
How AI Bot Handle Emails
You should first train the AI email bot on your business. It should know everything about your products, services, policies, etc.
Cutting-edge AI email bots use generative AI to "read" and fully understand the context of any customer email.
The AI email bot then searches thru your company's knowledge base and write a highly relevant email response.
To use AI for emails effectively, it is crucial to select an email bot that uses generative AI, like Gleen AI.
Moving to AI for emails is a significant change. It means better, faster, and more personal talking with customers through emails.
Choosing the Right AI Email Bot: Key Factors to Consider
When looking for the best AI email bot for your needs, it's important to keep these key factors in mind:
(1) Adding Your Business Knowledge
Knowing a lot about your company is crucial for an AI email bot. This way, it can answer emails well.
The AI bot for email should be able to gather different types of information about your company. This includes FAQs, your product catalog, wikis, existing support knowledge bases, product details, and resolved issues from the help desk.
The AI bot should keep all of your knowledge secure & confidential.
In addition, you shouldn't need to create a new email-specific knowledge base. You should be able to leverage existing knowledge.
(2) Understanding Tough Questions
Comprehending complex emails from customers is crucial for an AI email bot. To make good replies, the email AI bot needs to be intelligent and grasp the entire email with all its details.
To accomplish this, the AI email bot will need to use generative AI.
(3) Sending Detailed Replies
An AI email bot should be good at giving comprehensive answers. Email isn't like live chat on your website or text response support.
The AI bot for email needs to write messages that are clear and cover everything. This helps avoid sending lots of emails back and forth.
(4) Multilingual Skills
One key ability of an AI email bot is to handle different languages. The AI bot for email should detect the customer's language and respond in the customer's language.
This skill makes an AI bot for writing email much more helpful. If it can chat in the customer's own language, it will making things easier to understand and more friendly.
The AI email bot needs to provide answers that relate to the question asked. The AI bot for email has to truly understand what the question is about and give answers that fit it well.
(6) Staying Accurate
An AI email bot for customer support needs to be highly accurate. The AI bot for email shouldn't make up things that aren't in its knowledge.
In simple terms, the AI bot for writing email must avoid 'hallucinating' or giving false info. This keeps the email AI bot, or email bot AI, reliable.
Watch now: Gleen AI and GPT trained on the same knowledge. The GPT hallucinates, but Gleen AI doesn't.
(7) Email Thread Awareness
The AI email bot should keep track of all emails in a thread. This way, the AI bot for email avoids saying the same thing twice.
(8) Linking to Extra Information
When needed, the AI bot for writing email should add links to more detailed documents. This helps give more information and backs up what it says.
(9) Keeping Knowledge Fresh
The email AI bot, or email bot AI, should update what it knows by itself. This way, the AI bot email writer always has the latest info.
(10) Working with Your Systems
The AI needs to fit in easily with the tools you already use, like your email system, help desks, and CRM software. This allows you to leverage all your existing IT investments.
(11) Making Emails Personal
The AI should customize emails to make them better for each person. To achieve this, integrating the bot with CRM systems is especially important.
(12) Handing Off to Humans
When needed, the AI should be able to pass the conversation to a real person smoothly. It should also share the history of the email thread when doing this.
(13) Monitoring Performance
You should be able to check and see how the AI email bot is responding, so you know it's working right.
(14) Getting Feedback
The AI should be able to receive response-specific feedback form admins.
(15) Always Improving
Using the feedback it gets, the AI should keep improving how it answers emails.
(16) Be Everywhere (Omnichannel)
The AI should handle more than just emails. It should be able to work across different channels like live chat, Slack, Discord, and even social media.
Having this kind of AI bot means your customers get the same help, no matter how they contact you.
They don't need to get used to different ways of getting support. Customers always receive fast and helpful support, regardless of how they contact you, leading to an improved customer experience.
Gleen AI: A Powerful AI Email Bot
Gleen AI is an AI email bot that helps businesses improve customer service.
Traditional email support can be slow, but Gleen AI changes that. Its purpose is to improve customer satisfaction and help your customer service team be more efficient.
Companies can upload an unlimited about of proprietary knowledge into Gleen AI.
Gleen AI understands complicated customer emails. It automatically creates relevant and detailed email replies.
Most importantly, Gleen AI doesn't hallucinate.
Gleen AI works emails as well as other support channels like Discord, Slack, live chats, and even text messages. This means you can consistently support customers on any channel.
Gleen AI uses one, unified knowledge base to answer customer messages, regardless of which channel its deployed on.
In short, Gleen AI does everything you'd want in a top AI email bot. For any team that wants to make their customer service better, Gleen AI is a leading contender.