CUSTOMER SUCCESS STORYHow LeanData, the Gold Standard in Revenue Orchestration, Selected Gleen AI, the Gold Standard in Generative AI Chatbots
The Company
LeanData
Industry
B2B SaaS
The Goals
- Improve response time and customer experience
- Provide 24/7 support
- Improve quality of existing documentation
The Results
- LeanData evaluated over a dozen generative AI solutions from hours to seconds
- Gleen AI won due to response quality
- Gleen AI improving LeanData response time and operating efficiency during implementation and post-live support.
About LeanData
LeanData is the gold standard of revenue orchestration.
The LeanData platform serves as a quarterback of B2B companies’ revenue tech stacks, transforming the buyer experience, accelerating time-to-revenue and increasing operational alignment. More than 1,000 organizations rely on LeanData, including Salesloft, Snowflake, Zoom, Hewlett Packard Enterprise and more. For more information, please visit www.leandata.com..
The LeanData Challenge
LeanData’s challenge was 3-fold:
First, LeanData wanted to ensure that customers receive timely, accurate answers to their customer service and implementation questions.
LeanData already had a lot of great documentation available, but they wanted a more customer-friendly way to communicate the information.
Third, LeanData was also looking for ways to improve its existing documentation. If an AI tool couldn’t understand the documentation, it was a leading indicator that a customer would probably have difficulty understanding the documentation.
The Quest for The Best Generative AI Solution
LeanData uses multiple software solutions, and many of those software solutions also have AI components that try to answer customer questions.
In addition to those existing solutions, LeanData conducted a search for stand-alone generative AIs on the market and found Gleen AI.
In the end, LeanData conducted a thorough evaluation of over a dozen different generative AI solutions, including Gleen AI. The evaluation included training each chatbot on actual LeanData documentation, asking the chatbot questions, and evaluating the answers.
LeanData conducted a thorough evaluation of over a dozen different generative AI solutions, including Gleen AI.
The Result: Gleen AI Rises Well Above the Crowd
Going into the evaluation, LeanData’s default assumption was that most stand-alone generative AI chatbots – including Gleen AI – were “yet another ChatGPT wrapper.”
However, once LeanData trained Gleen AI and started playing with it, they quickly realized that Gleen AI answers were far superior to other solutions. Gleen AI was able to provide more concise and more accurate answers, right out of the box. The difference was very noticeable.
LeanData quickly realized that Gleen AI answers were far superior to other solutions.
The Decision to Select Gleen AI
Gleen AI’s ability to get up and running quickly with no up-front cost or commitment was critical for LeanData’s ability to evaluate response quality.
The combination of low barriers to evaluation and the superior response quality ultimately drove LeanData to its decision to license Gleen AI.
In addition, LeanData was looking for simplicity. “We needed something that would help us scale with as little effort as possible, while also providing accurate, controllable responses to our customers,” said Ron Feathers, Director of Professional Services at LeanData.
The Expected Impact of Gleen AI at LeanData
LeanData expects to see faster response times and significant ticket deflection on simple questions.
Faster response times should result in more satisfied LeanData customers, and higher deflection rates should improve LeanData’s operating efficiency.
“We're excited to take our AI journey to the next step with what we see as the leader in chatbot technology,” said Feathers. “Gleen has fundamentally changed the way that we're thinking about how we support customers of all sizes both during implementation and in post-live support.”
Summary
- LeanData, the leader in B2B revenue orchestration, conducted a thorough evaluation of over a dozen AI solutions, including existing software solutions and stand-alone generative AIs.
- No up-front cost and no commitment made Gleen AI extremely easy to evaluate.
- Gleen AI’s responses were head and shoulders above the competition.
- LeanData is now using Gleen AI for customer implementation and post-live support.