Gleen AI ensures the accuracy and relevance of all generative responses with your customers. Its answers also automatically improve over time.
Gleen Action Bots can seamlessly execute almost any action on a customer's behalf, all via generative customer conversations.
Gleen AI's ability to ingest imperfect knowledge from multiple sources results in lightning-fast implementation. And maintaining Gleen AI is easy.
Constrains GPT-4's answers to your company's context, making irrelevant answers impossible.
Takes actions, not just answers questions. Actions can include scheduling an appointment, looking up a transaction, cancelling an order, etc. Gleen can customize actions, or you can develop your own actions with the Gleen Action Bot API.
Ingests your company's knowledge from multiple sources, including existing documentation, help desk databases, and community discussion groups. Imperfect knowledge welcome — no need to prepare exhaustive knowledge bases or extensive FAQs.
Keeps your company's proprietary knowledge and all your customers' interactions private and highly secure.
Doesn't require you to maintain extensive decision trees or FAQs. Just update your knowledge base, and Gleen AI will do the rest.
Connects to a live agent and provides the full context of the ongoing conversation with the customer.
Integrates with all leading knowledge bases and help desks.
Learns and constantly improves, resulting in even higher resolution rates. Gleen AI even highlights inconsistencies in your knowledge base, so you can steadily improve your company's knowledge also.
Detects questions in 100 different languages and automatically responds in the same language.
Generative AI can hallucinate and make things up. That's why we've built an entire AI-based system around GPT-4 or your own proprietary LLM to ensure the accuracy and relevance of generative conversations with your customers.
Security and data privacy were top of mind in Gleen AI's architecture.