Pricing

# of different chatbots
Number of URLs/ documents in knowledge base
Monthly conversation limit
# of customer support channel integrations
No hallucinations
Automatic knowledge updates
AI Analytics & Supervision
Agent-Assist Mode
Escalate to an agent
Gleen Ticketing included
# of Gleen Action Bots
API access
Option to Self-Host LLM
Single Tenancy
Dedicated Host Option
Public Cloud
Private Connection Option
Support SLAs
Enterprise
$1.50
/ conversation
Self-host your own LLM & connect via VPC to a single tenant version of Gleen AI.
Contact Us
Unlimited
Unlimited
Unlimited
Unlimited
Up to 5
AWS, Azure, or Google Cloud
Premium
Standard
$1.20
/ conversation
Escalate generative AI conversations to live agents with seamless integration to your help desk solution.
Contact Us
Unlimited
Unlimited
Unlimited
Unlimited
Up to 3
AWS
Regular
Basic
$1
/ conversation
No monthly cap on generative AI conversations. Use conversation credits when you need to.
Contact Us
Unlimited
Unlimited
Unlimited
Unlimited
AWS
Regular
Free
Get up to 50 generative AI conversations per month for free.
Sign up for free
1
500
50
1
AWS

Pricing

Enterprise
$1.50
/ conversation
Contact Us
Most Popular
Standard
$1.20
/ conversation
Contact Us
Basic
$1
/ conversation
Contact Us
Free
Sign Up
# of different chatbots
Unlimited
Unlimited
Unlimited
1
Number of URLs/ documents in knowledge base
Unlimited
Unlimited
Unlimited
500
Monthly conversation limit
Unlimited
Unlimited
Unlimited
50
# of customer support channel integrations
Unlimited
Unlimited
Unlimited
1
No hallucinations
Automatic knowledge updates
AI Analytics & Supervision
Agent-Assist Mode
Escalate to an agent
Gleen Ticketing included
# of Gleen Action Bots
Up to 5
Up to 3
API access
Option to Self-Host LLM
Single Tenancy
Public Cloud
AWS, Azure, or Google Cloud
AWS
AWS
AWS
Dedicated Host Option
Private Connection Option
Support SLAs
Premium
Regular
Regular

Pricing Frequency Asked Questions

Why is Gleen AI priced per conversation and not an annual subscription?

Gleen AI uses consumption-based pricing. You only pay for what you use. This way, you’re not paying for excess capacity or unused functionality. Our consumption-based pricing is modeled after tech leaders like Snowflake and AWS.

How long are conversation credits good for?

Conversation credits are good until the end of the license agreement, which is one year. If you renew your Gleen AI license agreement, any unused conversation credits will automatically roll over into the next license period.

What’s a conversation?

In Gleen AI, all questions and responses with the same user within a 30 minute span are considered to be one conversation. If the exchange continues beyond 30 minutes, a new conversation is considered to have been started.

Can we purchase more conversations during the current license period?

Yes, you can always purchase additional conversation credits during the year. However, if you anticipate needing significantly more conversation credits, it’s best to purchase those up front to secure the deepest volume discount.

Do we purchase conversations all up front, or on a monthly basis?

You purchase conversation credits up front. You’ll get deeper volume discounts (i.e., a lower price per conversation) as you purchase more conversations.

Will we receive monthly invoices?

Yes. Even though you’re purchasing conversation credits up-front, you’ll receive a monthly invoice with the number of conversation credits used, the cost associated with those used credits, and the number of credits remaining in your account.