The Gleen Blog: Where Generative AI & CS/CX Intersect

Stay up to date with the latest generative AI insights and customer support/CX practices at The Gleen Blog.

Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories

Gleen Wins Nine G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories, including High Performer, Best Support and Easiest to Do Business With.

Introducing Gleen Product Assistant

Gleen launches Gleen Product Assistant, an AI for eTailers that answers product questions, knows real-time inventory & prices, and compares items, boosting conversion. It integrates with top ecommerce platforms and can be deployed alone or with Gleen AI for Customer Service Teams.

The End of Enterprise Software?

Everyone knows that generative AI can have conversations, write articles and create images and videos. But does it also have the ability to completely redefine enterprise software as we know it?

The Top 10 Benefits of an IT Support Chatbot

Generative AI powered IT support chatbots like Gleen AI can better understand complex technical questions from employees and create more relevant answers. In addition, Gleen AI doesn't hallucinate.

17 Features Your SMS Bot Must Have

Companies need an SMS bot that is reliable, fast, and accurate. Gleen AI his an SMS bot that ingests your proprietary knowledge and understands/responds to complex questions. Most importantly, Gleen AI doesn't hallucinate.

How Chatbots for Retail are Reshaping Customer Interaction

AI Chatbots for retail, like Gleen AI, can elevate your in-store and online retail experience. Gleen AI can sync with your product catalog, inventory, and pricing, as well as understand and answer complex questions. Plus, Gleen AI doesn't hallucinate.

12 Things to Look for in a Slack Chatbot

Slack chatbots are critical for customer support and employee support. Gleen AI is fully integrated with Slack. It provides highly relevant answers to complex questions, doesn't hallucinate & can be deployed across an infinite number of Slack channels.

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